Policies

Credit

Credit will be extended to those who currently have an approved credit application on file. All others must pay COD. If you wish to establish a credit account, please download a credit application or contact us for a copy. Please allow up to a couple weeks for a credit account to be established. Credit accounts are due 30 days from the invoice date. All past due accounts shall bear interest at the rate of 1.5% per month (18% annually) but not less than $3 per month. Ninety days after an invoice is due, we will begin collection procedures with a third party collection agency.

Minimum Order

It is not possible for us to dig orders of less than $500. Please do not request an exception.

Conditions of Order

Please allow 5-7 days for material to be dug. An order cannot be cancelled after it is dug. Material must be picked up within five working days after notification that it is ready.

Small orders will have a turn around of 10-12 days. All such orders must be placed by noon on Wednesday to be dug the following Friday.

Spring Orders

Spring orders submitted before the given fall deadline will receive first priority on material. Orders after the deadline will be fulfilled on a rolling basis. Fall orders receive priority over spring orders up until spring confirmations are sent out. In order to best prepare ourselves for spring shipping, we begin tagging and digging spring orders in the fall. Cancellations or reductions can not be accepted after 2 weeks after Confirmaitons have been sent out. Even minor reductions create unnecessary work/confusion. No exceptions. Your cooperation and understanding is greatly appreciated.

All prices are FOB, Waverly Farm, Adamstown, MD.

Prompt-pay and Volume Discount Schedule

A single order exceeding $10,000 will be eligible for the following discount schedule when paid net 30:

2% @ $10,000

5% @ $20,000

7% @ $40,000

8% @ $60,000

15% @ $100,000

If there is more than one invoice for the season, ALL invoices MUST be paid within terms to earn volume discounts on each individual invoice. Invoices will accumulate during the current year to achieve increased discounts for new orders, but this feature is not retroactive to the beginning of the year. Starting discounts for the current year are based on the previous year-end accumulated discount level.

Sales Tax

We are required to collect sales tax unless presented with a Maryland Plant Broker's Resale Certificate for material that is picked up or delivered in the State of Maryland. We will not collect sales tax for deliveries made to out-of-state destinations. We will not accept just your Plant Broker's number; we must have a copy of the certificate on file to delete sales tax.

Inspection Certificate

Upon request we will gladly furnish a copy of our Maryland State Inspection Certificate.

Delivery

Should you be unable to pick up your order, we can arrange for delivery on orders of $2500 or more. All freight costs must be paid COD to the delivering freight company.

Delays and Availability

We cannot be responsible for delays in digging due to weather conditions beyond our control. Crop failure or damage may preclude us from being able to fulfill an order placed in advance and we cannot be responsible for such a condition. We will make every effort to keep you informed regarding availability.

Future Order Guarantee

Future orders may be guaranteed with a deposit of 30%. When a future order is confirmed, we must receive the deposit within 15 days of your receipt of the confirmation. Guaranteed orders are subject to change due to inventory miscounts or damage due to digging or weather.

Summer Digging

We are able to dig many plants during the growing season. This requires substantial extra preparation and after harvest care, and therefore a 6% service fee will be added to the invoice for plants dug between May 1 and September 30. Full tractor-trailer orders are invoiced for summer digging at a reduced 4% service fee to reflect the increased efficiency.

Credit Cards

We accept payment of invoices with Visa, MasterCard, American Express and Discover.